Privacy Policy for buyers and collectors

Introduction

At the Art Marketplace Online trading as The Online Art Gallery ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you:
• Register as a collector
• Browse and purchase artworks/products and online classes
• Subscribe to our newsletter
• Use our website www.theonlineartgallery.com.au (“Site”)
• Send an enquiry
• Attend events or use related services

What Information We Collect
a. Personal Information:
• Collectors/Buyers: name, email, phone, shipping & billing address, payment details (via third party payment provider).
• Account information: username, password.
b. Transaction Information:
Details of purchases, payment confirmations, order history.
c. Website Usage Data:
Data collected automatically via cookies and analytics tools (eg, Google Analytics): IP address, device/browser type, pages viewed, time on site, referral source.
d. Art Marketplace Online trading as The Online Art Gallery processes only the identifying and contact details of Customer which are necessary for the fulfillment of the contract to purchase.
e. Personal data will not be made public and will not be transferred to other countries.

How We Use Your Information
• Process and complete artwork purchases and payments
• Communicate about orders, shipments, returns, and customer support
• Evaluate and enhance Site performance, user experience, and marketing
• Send newsletters, promotions, and event notices (only with your consent)
• Comply with legal obligations and prevent fraud or misuse

How We Share Your Information
We may share your information with:
• Payment processors (eg, Stripe, PayPal) to process orders
• Shipping partners (eg, Australia Post, couriers) for deliveries
• Marketing platforms (if you opt-in) for newsletter or promotion delivery
• Legal or regulatory bodies, if required by law or legitimate request
• Authorised service providers (eg, IT, analytics, customer support)
We will never sell your personal data to third parties.

Cookies & Tracking
Our Site uses cookies and similar technologies such as Google Analytics. You can manage cookie preferences in your browser. These tools help us:
• Measure website performance
• Understand user behaviour
• Provide personalised experiences

Your Rights
Under the Australian Privacy Principles, you have the right to:
• Access the personal information we hold about you
• Request correction of any inaccuracies
• Withdraw consent for certain uses (eg, marketing communications)
• Lodge a complaint with us if you believe your privacy rights have been breached
To exercise these rights, please contact us via the details below.

Retention
We retain your personal and transaction information while our relationship continues and as long as needed to comply with legal and tax obligations.

Changes to this Policy
We may update this Privacy Policy from time to time. We will publish changes on the Site, including the date of last revision. We recommend reviewing this document periodically.

Contact Information
If you have any questions or concerns regarding this policy or your personal data, contact:
Privacy Officer
The Online Art Gallery
Email: info@theonlineartgallery.com.au

Privacy Policy for artists

Introduction
At the Art Marketplace Online trading as The Online Art Gallery ("we", "us", "our"), we are committed to protecting the privacy of artists who use our platform to showcase and sell their artwork. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act (1988) and the Australian Privacy Principles. By registering as an artist and using our services, you agree to the terms of this Privacy Policy.

Information We Collect from Artists
When you create an artist account and list artworks for sale, we may collect:
Personal details:
• Full name
• Email address and phone number
• ABN or ACN (if applicable)
Banking details:
• To process payments (less commission) to you securely
Artist profile information:
• Biography, artist statement, photos, and artwork images
Usage information:
• Login data, IP address, device/browser type, and activity on the Site
Transaction history:
• Details of artworks listed, sold, and commissions earned
Acknowledgement of insurance waiver:
• Acknowledgement that you, as the artist are responsible for all shipping (postage/freight) and the insurance of your works whilst in transit
Consent to use your artist bio and artwork images for advertising and marketing:
• Acknowledgement that you, as the artist are agreeable for The Online Art Gallery to use your artist biography and any images and/or text provided by you for online or print media advertising and marketing

How We Use Artist Information
We use your information to:
Create and manage your artist profile
Process artwork sales and commission payments
Promote your artwork on our website, social media, and newsletters (with your consent)
Maintain the security of your account and our Site
Improve our services and user experience for artists and buyers
Comply with legal obligations and taxation requirements

How We Share Artist Information
We may share your information:
With third party payment processors (to send you your sales less commission securely)
With buyers (only necessary details like your name for delivery or authenticity purposes)
With service providers (IT, marketing, analytics) helping us operate the platform
When legally required (eg, ATO, regulators, or in response to legal requests)
We do not sell or rent your information to third parties.

Your Rights as an Artist
You have the right to:
Access your personal information we hold
Request corrections to your profile or details
Withdraw consent for promotional use of your images or biography
Lodge a complaint if you believe your privacy rights have been breached
Contact us using the details below to exercise these rights.

Cookies & Analytics
We use cookies and analytics tools (eg, Google Analytics) to:
• Monitor site performance
• Understand artist and buyer behaviour
• Provide you with a smoother experience
You can manage cookies in your browser settings.

Contact Us
If you have questions about your privacy or wish to make a complaint:
Privacy Officer
The Online Art Gallery
Email: info@theonlineartgallery.com.au

Changes to this Policy
This Privacy Policy may be updated. The most recent version will always be available at www.theonlineartgallery.com.au/privacy-policy.